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May 4th, 2012
U.S. penalise $80,000 fine on Air India

USA: From August 2011, foreign carriers operating to the U.S. with at least one aircraft of 30 or more seats have been required to adopt contingency plans for lengthy tarmac delays as well as customer service plans, and to post these plans on their websites.

The U.S. Transportation Department has slapped a $80,000 fine on Air India for failing to post customer service and tarmac delay contingency plans on its website and adequately inform passengers about its optional fees.

This is the first penalty assessed for a violation of the Department’s new airline consumer rules that took effect last August.

“Our new airline consumer rules help ensure that passengers are fully informed about airline services and fees and what to expect if their flight is delayed on the tarmac,” U.S. Transportation Secretary Ray LaHood said